Policy

Order processing

 Once your order is placed you will receive a tracking number with 24-72hrs.

  • Hair Care & Beauty Products are shipped within 1-3 days after payment, depending on the payment process of your financial institution.
  • During Sales the processing it can take up to 5-7 days.
  •  Tracking numbers will be emailed once your order has been processed.

For Hair orders and Wholesale Orders:

✔️Please allow 2-3 business days for us to process & prepare your order, delivery will be on the 4-5 day.

✔️ You will receive tracking information with estimated delivery date when your order is shipped.

✔️Please allow USPS database to be updated within 24hrs after receiving confirmation.

✔️It take 3 days or up to 5-7 business days to deliver your order.

✔️We are not responsible for delays or unforeseen circumstances that may occur within the carrier network.


Please allow up to 24 hours for your shipping information to update on the carrier website.

 

Returns/ Refunds & Exchanges

 

PLEASE READ CAREFULLY.

We can NOT accept an exchange, refund or return on any item(s).

We are living in a very sensitive era where safety  comes first.

 If there is a problem with your items the first solution is to make contact with us.

our customer service is 24/7, use the chat with us option for assistance.

❌❌PLEASE NOTE❌❌

‼️If you initiate a refund due to your negligence, you will incur all processing fees etc from Shopify not Bella Chauni.

 

WHOLESALE CUSTOMERS

We are so elated you choose us. We are suppliers to more than 600 small businesses. Reach out to us with any queries.

✔️It takes 5-10 days to ship an order of Edge Control.

✔️It takes 5-7 days to ship an order of Hair Extensions.

✔️It takes 1-3 days to ship an order of anything outside of the aforementioned.

Thank you so much for supporting us.